#1. Great Sales Managers Set Goals:
They are also masters at goal setting. Like top producers, they see an outcome and focus on it daily until it's been reached. This shouldn't be surprising. After all, nearly all-great sales are a result of having a great system, and working it consistently to hit targets. They know that small targets can turn into bigger targets, and that the only way to hit bigger goals is to hit all the smaller ones along the way. By manipulating their daily and weekly goals, they can guide producers to healthy and increasing annual figures.
#2. Great Sales Managers Know The Process:
Great managers understand the sales process, and know that each step is useful. Ask any of them, and they'll tell you that you can't skip any steps on route to a sale, and that to try means wasting time and energy. Without prospecting, you have no one to sell to. If the qualifying stage is rushed, you'll meet resistance when you close, and might experience problems after the sale. Closing itself must be done patiently, working with the client to overcome any fears or objections. For a sale to be made, all the pieces must fit. A strong manager will help his or her producers to keep this in mind, so that they aren't tempted to try to shortcut the selling process.
#3. Great Product Knowledge:
Another trait of top managers is that they understand the market for their products. They know where what they're selling fits in terms of price and quality, and use that knowledge to show clients the best options for a given situation. They can tell you anything you'd need to know about a product in their catalog, along with its price and perceived strengths and weaknesses compared to the competition. This sort of thorough knowledge gives them the ability to coach their producers through presentations, as well as preparing them to counter objections.
#4. Great Sales Managers See Training Is An Investment:
Great managers know the value of expanding sales skills. They are always advising those under them to read another book or go to another seminar. They understand that training is never finished. Whatever you're selling today, somebody else is out there training to sell it better and to more people. You can't rely tomorrow on the same skills you used today. You have to keep learning or you will become stale. A strong supervisor will remind producers to keep training their minds and always be improving.
#5. Great Sales Managers Have Clarity & Focus:
Another trait they have in common is focus. Have you ever noticed how sales managers are always focused on their quarterly numbers? That's not an accident. Simply put, great supervisors don't get distracted by what's going on around them. They know that they have a job to do - usually to help you hit a certain production goal - and will do whatever they can to help advance you to that point. Everything else should point toward that aim, and they'll try to be sure that your activities reflect that.
#6. Great Sales Managers Have Patience:
And finally, they have patience. Most of them have been in sales long enough to know that there are going to be ups and downs. Being on top today doesn't mean that you'll necessarily be in the same place tomorrow. Likewise, a bad week, a bad month, or even a bad quarter can happen to anyone. Like coaches, they've seen the wins and losses, and know that quality work will succeed over time, and that the lazy and noncommittal will eventually wash out. They emphasize doing the right things every day, because they know that over time, you'll be successful that way.
Carl Henry is a management consultant. He specializes in helping companies in the selection of top sales and customer service talent. Carl is also a Certified Speaking Professional and the author of several books and articles related to sales, sales management, and customer service. He conducts seminar and webinar for clients worldwide.
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You can contact Carl at 704-847-7390
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http://www.carlhenry.com
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